Collectible Whisky is an online whisky shop, not a physical shop. If you need to contact us please use the live chat, drop us a message using the contact form, send us an email, or WhatsApp us at +32460228290. We are happy to assist in any way we can.

Minimum Age Restrictions

We can only sell alcoholic beverages to customers who are at least 18 years of age. By placing an order with Collectable Whisky you confirm that you meet the Minimum Legal Age for purchasing alcoholic beverages in your country of residence.

New Customers

Payment

Orders must be settled in full before shipping. Payment can only be made online through this website (we accept telephone orders) using VISA, MasterCard, American Express, or Paypal. Also, we accept payment through bank transfers and bitcoins. If you wish to submit a payment, please contact us for a bank account invoice or bitcoin wallet.

Taxes & Duties

Products sold by the Collectable Whisky are subject to Belgian taxation. Where we are dispatching goods to countries outside Belgium you will not be charged with Belgian VAT (a consumption sales tax) by Collectable Whisky but you may be subject to local import taxes. These additional charges and responsibilities must be borne by the importer or recipient. For further information about customs policies and charges in your country of residence please contact your local customs office. However, we have good news for you. we can ship to your destination using a cabin crew service thus making it possible to evite custom taxes in your country

Canada

Upon arrival in Canada, our delivery agent may contact you to assist with progressing alcohol consignments through your local liquor board or commission and/or Canadian Customs. These additional charges and taxes must be borne by the importer. If you are unable to clear the consignment through Customs and the consignment is subsequently returned to Collectable Whisky, we will refund the order minus our shipping fee and any associated return cost imposed by our logistics partner.

Shipping Information

All of our consignments are fully insured, including the tracking number, and require a signature upon arrival. When orders are being shipped to reception or concierge for a residence, hotel, business, storage facility or similar, Collectable Whisky accepts no responsibility for any loss or damage once it has been delivered to the address provided. Please allow 1 working day to pick up and pack your order. During busy seasons this can take a little longer. Please ensure the correct delivery address details are provided at the time of ordering. Any delivery issues that arise due to incorrect or incomplete address details are the responsibility of the client. We offer fixed price domestic and international shipping costs based on size and weight. Subject to stock availability domestic mainland deliveries are shipped using a 2-3 days delivery courier and express service (Monday-Friday). Delivery to destinations outside Belgium normally takes 5-7 business days, however during busy seasons like Christmas, this can take a little longer. Delivery times displayed on the courier website are indicative only and are subject to delays out of our control such as the weather, national holidays, stock movement, delays within the courier’s network, and customs delays.

We can hold an order before shipping. If bottles are held for more than 14 days you will be charged a holding fee of 1 EURO per bottle, a week. You must inform us once you have placed an order if you wish for it to be held. These orders held cannot be canceled after the 14-day cooling-off period. They are subject to the same usual T&Cs including cancellation.

Damages & Breakages

If your parcel is found to be damaged upon delivery please report this to the delivery driver immediately and then to Collectable Whisky. In the event of any other damage to products, or delivery problems, including non-delivery, you must report this to Collectable Whisky within 28 days after the date of shipping.

Returns & Cancellation
When you have already received the goods, and you are domiciled within Belgium only, you have the right to cancel within 14 working days starting from the day after receiving the delivery. Orders which are held for shipping at a later date and have been agreed with us cannot be canceled after 14 days from the order date. The goods must be returned to us unopened (sealed) together with the original invoice within 14-days of the agreed cancellation date. On receipt of the return, we will refund the purchase in full to your payment card. The customer must arrange and pay for returning the goods including insurance and any import taxes. Collectible Whisky will not be responsible for loss or damage in transit of the returned goods.

Availability

We strive to keep our stock control up to date and ensure the accuracy of stock content on the website. Occasionally an item may be out of stock and/or discontinued – in such an eventuality we will inform you promptly, and may suggest an alternative. Product specifications and prices may change without notice. Product availability and prices listed on Collectable Whisky Blog or our social media accounts are correct at the time of writing and subject to change.

Rare & Collectable Bottles

These bottles are occasionally very old and as such the packaging and labels may not be in their original state. By submitting an order you confirm that you have understood this term. If you would like confirmation of the condition of individual products please contact us by email before placing an order and we will reply as quickly as possible.

Intellectual Property Rights

Collectible Whisky, Burns Malt, Burns Grain, The Scotch Office & Collectable Whisky Originals are registered trademarks of Collectable Whisky Ltd.

All contents such as text, logos, photographs, and other material displayed on Collectable Whisky are protected by Belgian and international copyright laws. You may not extract any of the contents of the website without prior express written permission from Collectable Whisky Ltd and Digital Six Ltd.

If we identify, in commercial use, infringements of our intellectual property rights we will invoice the offending company or individual for the unauthorized use at our nominated rates. Names of other companies and products mentioned on Collectable Whisky may also be the trademarks of their respective owners.